Windward Escapes Vendor Questionnaire
Windward Escapes Vendor Questionnaire
Submission Date
Vendor Category
Select a category
Property Manager
STR Cleaning Service
Handyman
Contractor
Trash Services
Company Information
Company Name
Owner Name
Website
Years in Business
Contact Information
Name of the Person Submitting the Application
Email Address
Phone Number
General Questions
Do you carry liability insurance? Can you provide proof of insurance?
What is the amount that you are insured for?
Do you have references from other clients in our industry?
How do you prefer to communicate with clients (e.g., phone, email, platform)?
What is your billing frequency (e.g., per service, weekly, or monthly)?
Do you have a system for invoicing? If so, which platform do you use?
What payment methods do you accept?
Do you offer auto-draft payment options?
Do you charge late fees for overdue invoices? If so, what is your grace period?
How do you send payment reminders if a bill remains unpaid? Is this process automated?
What is your cancellation policy for scheduled services?
How do you handle disputes or complaints about your services?
What is your availability for emergency or last-minute requests?
What sets your company apart from competitors in your industry?
Short-Term Rental Cleaning Services
What are your charges for short-term rental turnover cleaning?
What specific tasks are included in your turnover cleaning service?
Do you use a detailed checklist for your cleaning services? If so, can you provide an example?
What is your process for reporting damages or maintenance issues noticed during cleaning?
Do you have a flat fee for cleaning services, or do you charge based on the length of stay?
Do you charge a higher amount for bookings over a set number of days? If so, what is the threshold and additional cost?
How do you handle items left behind by guests? Do you document them with photographs and notify the owner? If so, what does that process look like?
Have you ever missed a cleaning? If yes, how did you handle it? If no, can you provide an example of a challenge you had with a landlord or owner and how you managed it?
Provide an example of a missed turnover cleaning. How did you handle it? What did you do to prevent this from happening again?
Handyman Services
What types of work or trades are you experienced in?
What is your primary area of expertise, and how does it benefit property owners like us?
Are you able to handle light electrical repairs and installations?
List the categories of work that you are capable of performing.
Provide 3-5 examples of work you have performed in the following categories: electrical, HVAC, framing, drywall, painting, plumbing, tile, grout, and caulking.
When you are working on a project and do not know what to do, what is your process for resolving the issue?
How do you prefer to communicate with property owners or managers (e.g., phone, email, text, or platform)?
What system or platform do you use to send invoices?
What payment terms do you offer (e.g., net 30, net 15)?
Do you charge late fees for overdue invoices? If so, what is the grace period?
Trash Services
Do you provide weekly trash and recycling service, including placing cans on the curb and bringing them back?
What are your charges for weekly trash and recycling services?
How do you handle scheduling conflicts, such as holidays or delayed pickup?
What additional services do you offer related to trash or debris removal?
Contractor-Specific Questions
Are you licensed and bonded to perform work in this state?
What categories of projects are you most experienced in?
Can you provide a detailed portfolio of completed projects?
Do you offer written estimates, and what is included in them?
How do you handle change orders or unexpected issues during a project?
Do you have a dedicated team, or do you subcontract work? If subcontracted, how do you vet subcontractors?
What is your timeline for completing projects similar to ours?
Do you provide a written warranty for your work? If so, what does it cover?
How do you ensure safety and compliance with local building codes during a project?
What is your policy for site clean-up after the project is completed?
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